Return Procedure

All goods supplied are newly constructed for sale and as such are manufactured to match the specifications shown on the website. If however the goods are considered faulty within seven days after the delivery date, such to the rare extent that a full replacement is required, we shall arrange to collect the goods and supply a merchantable replacement or offer a full refund after collection if appropriate. If the goods are considered to have been damaged after delivery and while upon the customers property a return or repair or refund of the goods shall not be accepted by Silva Timber Products Ltd.

We will accept the return of goods from you only:

• by prior arrangement (confirmed in writing);
• on payment of an agreed handling charge (unless the goods were defective when delivered) and
• where the goods are fit for sale on their return as they were on delivery