Customer Focus - Mike York - Rockridge Shacks
At Silva, we find great delight when customers are as enthusiastic about our timber products as we are. A broad variety of customers contact us, from large merchants and architects, through to sole-traders and casual DIY-ers, and it's always nice to chat and discuss how projects are progressing and how people are finding working with and enjoying our wood.
One particular regular customer, Mike York of Rockridge Shacks, recently sent us some pictures of a project he was particularly proud of, with Western Red Cedar really enhancing his client's outdoor space to create a natural beauty.
Mike commented; "We custom build to our client's requirements and expectations are high; it's very important that the materials used are of the best quality available and capable of enhancing peoples homes for years to come."
For this particular deck, Mike chose 25 x 140mm A & Better Clear Grade Western Red Cedar Decking. Attention to detail on the deck includes being raised off the ground on British recycled plastic posts so they won't rot in the ground; and a hatch to enable access to a heating oil tank.
"The natural features of colour, patina, grain and durability are always present in the species they supply; where Silva Timber excel is in the variety of sustainably sourced profiles available, along with the correct fixings and a professional knowledge of these products which enables us to offer our customers more choices and ultimately greater satisfaction when using their cabin or deck," Mike added.
To protect the deck and enhance the natural colours of the Western Red Cedar, Mike also specified Biowash Supernatural Protective Wood Finish System™, a 2 step professional process providing proven long lasting protection and durability while enhancing natural wood tones and the beauty of the grain.
With regards the Supernatural system, Mike was most impressed. "As well as premium grade timber, Silva also supply the exceptional range of Supernatural clear UV-resistant finishing products which make the colours and grain within Western Red Cedar simply stunning."
Mike also recently completed work on a garden gate, using Western Red Cedar No2 Clear & Better Tongue & Groove Cladding and Trim Board, again finished with Biowash Supernatural™. Mike was particularly pleased with the finished product, "I was genuinely shocked how good it looks - it glows!"
Mike's closing comments were also very pleasant to hear, "Silva Timber are straightforward and helpful to deal with; we are not a high volume customer but we still feel valued and know we can rely on their consistent service."
Customers looking for Timber Frame Buildings, Decks and Landscape Structures in the North West, can contact Mike York, Rockridge Buildings & Carpentry on 01829 261535 or visit the website www.rockridgeshacks.co.uk.
For more information on the Western Red Cedar available from Silva Timber feel free to contact us.