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Delivery Information
When you place an order with Silva Timber, we ensure a smooth and timely delivery. Your goods will receive the proper care and attention from the time they are picked and packed in our warehouse to when they arrive at your door.
We operate a fast and efficient delivery service throughout the UK. Due to the nature of our products we use different delivery methods for the different types of products we sell, which range from nails to timber. For current delivery lead-times during the COVID-19 pandemic, please refer to the delivery tab on the product page of the item you wish to order.
If you would prefer to arrange your own haulage or collect yourself, we can have your order picked and packed in advance - and we'll load it for you of course.
If you're collecting from our Northern location, we've recently moved our warehouse - take a look at our collection directions.
Delivery Pricing Chart
Delivery charges vary based on the products you have ordered, the location of your delivery and the value of your order.
I've ordered a combination of items, which section applies to me? Here's some examples to help:
- shingles + woodcare, ancillary items or accessories = see shingles
- 1 bundle of shingles + deck blocks = see deck blocks
- timber + shingles or deck blocks = see timber
- timber + woodcare = see timber
+ Deliveries including ancillary items and accessories
If your order contains woodcare, accessories and fastener items (no lengths of timber or shingles), then the following delivery charges apply*.
Lead times: Most items will be delivered next day but please allow up to 3 days especially during peak periods*.
*Exclusions apply to certain products.
Free delivery is offered on orders over £150 + VAT to UK mainland postcodes only.
| Area | Express Delivery (orders under £150 + VAT) |
| UK Mainland | £7.50 |
| Northern Ireland | £18.70 |
| Other postcode areas | Prices on request |
Please note:
- Owatrol solid colour stain only has a lead time of 2-3 days.
+ Deliveries including shingles
If your order contains shingles or shakes (no lengths of timber), then the following delivery charges apply. Lead times:
- Courier delivery - 2 - 3 working days (1-2 bundles)
- Haulier delivery – 5-7 working days (3 bundles and above)
- Saturday deliveries – please call for a quote
| Postcode | 1 bundle (Courier) |
2 bundles (Courier) |
3 - 40 bundles (1 pallet) |
41 - 80 bundles (2 pallets) |
81 - 120 bundles (3 pallets) |
| AB10-16 | £58.00 | £58.00 | £58.00 | £101.00 | £144.00 |
| AB1-9, 21-99 | £85.00 | £85.00 | £85.00 | £164.00 | £228.00 |
| AL | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| B | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| BA | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| BB | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| BD | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| BH | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| BL | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| BN | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| BR | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| BS | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| BT | POA | POA | POA | POA | POA |
| CA | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| CB | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| CF | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| CH | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| CM | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| CO | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| CR | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| CT | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| CV | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| CW | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| DA | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| DD | £58.00 | £58.00 | £58.00 | £101.00 | £144.00 |
| DE | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| DG | £58.00 | £58.00 | £58.00 | £101.00 | £144.00 |
| DH | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| DL | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| DN | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| DT | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| DY | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| E | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| EC | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| EH | £51.00 | £51.00 | £51.00 | £87.00 | £123.00 |
| EN | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| EX | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| FK | £51.00 | £51.00 | £51.00 | £87.00 | £123.00 |
| FY | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| G | £51.00 | £51.00 | £51.00 | £87.00 | £123.00 |
| GL | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| GU | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| HA | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| HD | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| HG | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| HP | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| HR | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| HS | POA | POA | POA | POA | POA |
| HU | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| HX | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| IG | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| IM | POA | POA | POA | POA | POA |
| IP | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| IV1-IV46 | £58.00 | £58.00 | £58.00 | £101.00 | £144.00 |
| IV47-99 | £85.00 | £85.00 | £85.00 | £164.00 | £228.00 |
| KA1-26 | £51.00 | £51.00 | £51.00 | £87.00 | £123.00 |
| KA27-30 | £85.00 | £85.00 | £85.00 | £164.00 | £228.00 |
| KT | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| KW | POA | POA | POA | POA | POA |
| KY | £51.00 | £51.00 | £51.00 | £87.00 | £123.00 |
| L | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| LA | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| LD | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| LE | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| LL | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| LN | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| LS | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| LU | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| M | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| ME | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| MK | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| ML | £51.00 | £51.00 | £51.00 | £87.00 | £123.00 |
| N | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| NE | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| NG | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| NN | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| NP | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| NR | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| NW | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| OL | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| OX | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| PA1-19 | £51.00 | £51.00 | £51.00 | £87.00 | £123.00 |
| PA20-PA80 | £85.00 | £85.00 | £85.00 | £164.00 | £228.00 |
| PE | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| PH1-16 | £51.00 | £51.00 | £51.00 | £87.00 | £123.00 |
| PH17-41, 49-50 | £58.00 | £58.00 | £58.00 | £101.00 | £144.00 |
| PH42-44 | £85.00 | £85.00 | £85.00 | £164.00 | £228.00 |
| PL | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| PO1-PO22 | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| PO30-PO41 | POA | POA | POA | POA | POA |
| PR | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| RG | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| RH | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| RM | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| S | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| SA | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| SE | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| SG | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| SK | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| SL | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| SM | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| SN | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| SO | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| SP | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| SR | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| SS | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| ST | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| SW | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| SY | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| TA | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| TD | £58.00 | £58.00 | £58.00 | £101.00 | £144.00 |
| TF | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| TN | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| TQ | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| TR | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| TS | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| TW | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| UB | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| W | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| WA | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| WC | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| WD | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| WF | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| WN | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| WR | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| WS | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| WV | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
| YO | £15.00 | £25.00 | £30.00 | £60.00 | £90.00 |
+ Deliveries including precast concrete deck pier / deck block
Due to their weight, our deck pier blocks are shipped using a palletised delivery service.
Leadtime: 5-7 working days.
| Postcode | 1-30 pcs (1 pallet) |
31-60 pcs (2 pallets) |
61-90 pcs (3 pallets) |
| AB10-16 | £58.00 | £101.00 | £144.00 |
| AB1-9, 21-99 | £85.00 | £164.00 | £228.00 |
| AL | £30.00 | £60.00 | £90.00 |
| B | £30.00 | £60.00 | £90.00 |
| BA | £30.00 | £60.00 | £90.00 |
| BB | £30.00 | £60.00 | £90.00 |
| BD | £30.00 | £60.00 | £90.00 |
| BH | £30.00 | £60.00 | £90.00 |
| BL | £30.00 | £60.00 | £90.00 |
| BN | £30.00 | £60.00 | £90.00 |
| BR | £30.00 | £60.00 | £90.00 |
| BS | £30.00 | £60.00 | £90.00 |
| BT | POA | POA | POA |
| CA | £30.00 | £60.00 | £90.00 |
| CB | £30.00 | £60.00 | £90.00 |
| CF | £30.00 | £60.00 | £90.00 |
| CH | £30.00 | £60.00 | £90.00 |
| CM | £30.00 | £60.00 | £90.00 |
| CO | £30.00 | £60.00 | £90.00 |
| CR | £30.00 | £60.00 | £90.00 |
| CT | £30.00 | £60.00 | £90.00 |
| CV | £30.00 | £60.00 | £90.00 |
| CW | £30.00 | £60.00 | £90.00 |
| DA | £30.00 | £60.00 | £90.00 |
| DD | £58.00 | £101.00 | £144.00 |
| DE | £30.00 | £60.00 | £90.00 |
| DG | £58.00 | £101.00 | £144.00 |
| DH | £30.00 | £60.00 | £90.00 |
| DL | £30.00 | £60.00 | £90.00 |
| DN | £30.00 | £60.00 | £90.00 |
| DT | £30.00 | £60.00 | £90.00 |
| DY | £30.00 | £60.00 | £90.00 |
| E | £30.00 | £60.00 | £90.00 |
| EC | £30.00 | £60.00 | £90.00 |
| EH | £51.00 | £87.00 | £123.00 |
| EN | £30.00 | £60.00 | £90.00 |
| EX | £30.00 | £60.00 | £90.00 |
| FK | £51.00 | £87.00 | £123.00 |
| FY | £30.00 | £60.00 | £90.00 |
| G | £51.00 | £87.00 | £123.00 |
| GL | £30.00 | £60.00 | £90.00 |
| GU | £30.00 | £60.00 | £90.00 |
| HA | £30.00 | £60.00 | £90.00 |
| HD | £30.00 | £60.00 | £90.00 |
| HG | £30.00 | £60.00 | £90.00 |
| HP | £30.00 | £60.00 | £90.00 |
| HR | £30.00 | £60.00 | £90.00 |
| HS | POA | POA | POA |
| HU | £30.00 | £60.00 | £90.00 |
| HX | £30.00 | £60.00 | £90.00 |
| IG | £30.00 | £60.00 | £90.00 |
| IM | POA | POA | POA |
| IP | £30.00 | £60.00 | £90.00 |
| IV1-IV46 | £58.00 | £101.00 | £144.00 |
| IV47-99 | £85.00 | £164.00 | £228.00 |
| KA1-26 | £51.00 | £87.00 | £123.00 |
| KA27-30 | £85.00 | £164.00 | £228.00 |
| KT | £30.00 | £60.00 | £90.00 |
| KW | POA | POA | POA |
| KY | £51.00 | £87.00 | £123.00 |
| L | £30.00 | £60.00 | £90.00 |
| LA | £30.00 | £60.00 | £90.00 |
| LD | £30.00 | £60.00 | £90.00 |
| LE | £30.00 | £60.00 | £90.00 |
| LL | £30.00 | £60.00 | £90.00 |
| LN | £30.00 | £60.00 | £90.00 |
| LS | £30.00 | £60.00 | £90.00 |
| LU | £30.00 | £60.00 | £90.00 |
| M | £30.00 | £60.00 | £90.00 |
| ME | £30.00 | £60.00 | £90.00 |
| MK | £30.00 | £60.00 | £90.00 |
| ML | £51.00 | £87.00 | £123.00 |
| N | £30.00 | £60.00 | £90.00 |
| NE | £30.00 | £60.00 | £90.00 |
| NG | £30.00 | £60.00 | £90.00 |
| NN | £30.00 | £60.00 | £90.00 |
| NP | £30.00 | £60.00 | £90.00 |
| NR | £30.00 | £60.00 | £90.00 |
| NW | £30.00 | £60.00 | £90.00 |
| OL | £30.00 | £60.00 | £90.00 |
| OX | £30.00 | £60.00 | £90.00 |
| PA1-19 | £51.00 | £87.00 | £123.00 |
| PA20-PA80 | £85.00 | £164.00 | £228.00 |
| PE | £30.00 | £60.00 | £90.00 |
| PH1-16 | £51.00 | £87.00 | £123.00 |
| PH17-41, 49-50 | £58.00 | £101.00 | £144.00 |
| PH42-44 | £85.00 | £164.00 | £228.00 |
| PL | £30.00 | £60.00 | £90.00 |
| PO1-PO22 | £30.00 | £60.00 | £90.00 |
| PO30-PO41 | POA | POA | POA |
| PR | £30.00 | £60.00 | £90.00 |
| RG | £30.00 | £60.00 | £90.00 |
| RH | £30.00 | £60.00 | £90.00 |
| RM | £30.00 | £60.00 | £90.00 |
| S | £30.00 | £60.00 | £90.00 |
| SA | £30.00 | £60.00 | £90.00 |
| SE | £30.00 | £60.00 | £90.00 |
| SG | £30.00 | £60.00 | £90.00 |
| SK | £30.00 | £60.00 | £90.00 |
| SL | £30.00 | £60.00 | £90.00 |
| SM | £30.00 | £60.00 | £90.00 |
| SN | £30.00 | £60.00 | £90.00 |
| SO | £30.00 | £60.00 | £90.00 |
| SP | £30.00 | £60.00 | £90.00 |
| SR | £30.00 | £60.00 | £90.00 |
| SS | £30.00 | £60.00 | £90.00 |
| ST | £30.00 | £60.00 | £90.00 |
| SW | £30.00 | £60.00 | £90.00 |
| SY | £30.00 | £60.00 | £90.00 |
| TA | £30.00 | £60.00 | £90.00 |
| TD | £58.00 | £101.00 | £144.00 |
| TF | £30.00 | £60.00 | £90.00 |
| TN | £30.00 | £60.00 | £90.00 |
| TQ | £30.00 | £60.00 | £90.00 |
| TR | £30.00 | £60.00 | £90.00 |
| TS | £30.00 | £60.00 | £90.00 |
| TW | £30.00 | £60.00 | £90.00 |
| UB | £30.00 | £60.00 | £90.00 |
| W | £30.00 | £60.00 | £90.00 |
| WA | £30.00 | £60.00 | £90.00 |
| WC | £30.00 | £60.00 | £90.00 |
| WD | £30.00 | £60.00 | £90.00 |
| WF | £30.00 | £60.00 | £90.00 |
| WN | £30.00 | £60.00 | £90.00 |
| WR | £30.00 | £60.00 | £90.00 |
| WS | £30.00 | £60.00 | £90.00 |
| WV | £30.00 | £60.00 | £90.00 |
| YO | £30.00 | £60.00 | £90.00 |
+ Deliveries including timber
If your order contains lengths of timber, the following prices apply.
Lead times: Palletised delivery – within 7 days * ²
| Postcode | Price |
| AB | POA |
| AL | £45.00 |
| B | £95.00 |
| BA | £95.00 |
| BB | £45.00 |
| BD | £45.00 |
| BH | £95.00 |
| BL | £45.00 |
| BN | £45.00 |
| BR | £45.00 |
| BS | £95.00 |
| BT | POA |
| CA | £145.00 |
| CB | £95.00 |
| CF | £145.00 |
| CH | £45.00 |
| CM | £45.00 |
| CO | £95.00 |
| CR | £45.00 |
| CT | £95.00 |
| CV | £95.00 |
| CW | £45.00 |
| DA | £45.00 |
| DD | POA |
| DE | £95.00 |
| DG | POA |
| DH | £145.00 |
| DL | £145.00 |
| DN1-12, DN14, DN22 | £95.00 |
| DN15-DN21, DN31-DN41, DN55 | £145.00 |
| DT | £195.00 |
| DY | £95.00 |
| E | £45.00 |
| EC | £45.00 |
| EH | £145.00 |
| EN | £45.00 |
| EX | £195.00 |
| FK | POA |
| FY | £95.00 |
| G | £145.00 |
| GL | £145.00 |
| GU | £45.00 |
| HA | £45.00 |
| HD | £45.00 |
| HG | £45.00 |
| HP | £45.00 |
| HR | £195.00 |
| HS | POA |
| HU | £145.00 |
| HX | £45.00 |
| IG | £45.00 |
| IM | POA |
| IP | £145.00 |
| IV | POA |
| KA | POA |
| KT | £45.00 |
| KW | POA |
| KY | POA |
| L | £45.00 |
| LA | £95.00 |
| LD | POA |
| LE | £145.00 |
| LL11 - LL14 / LL20 | £45.00 |
| LL15 - LL19 / LL21 - LL34 / LL57 - LL 61 / LL75 / LL77 | £95.00 |
| LL35 - LL56 / LL62 - LL74 / LL76 / LL78 | £145.00 |
| LN | £145.00 |
| LS | £45.00 |
| LU | £45.00 |
| M | £45.00 |
| ME | £45.00 |
| MK | £45.00 |
| ML | POA |
| N | £45.00 |
| NE | £145.00 |
| NG | £145.00 |
| NN | £95.00 |
| NP | £145.00 |
| NR | £195.00 |
| NW | £45.00 |
| OL | £45.00 |
| OX | £45.00 |
| PA | POA |
| PE1 - PE9 / PE15 - PE19 / PE26 - PE29 | £95.00 |
| PE10 - PE14 / PE20 - PE25 / PE30 - PE38 | £145.00 |
| PH | POA |
| PL | POA |
| PO1-PO22 | £45.00 |
| PO30-PO41 | POA |
| PR | £45.00 |
| RG | £45.00 |
| RH | £45.00 |
| RM | £45.00 |
| S | £95.00 |
| SA | POA |
| SE | £45.00 |
| SG | £45.00 |
| SK | £45.00 |
| SL | £45.00 |
| SM | £45.00 |
| SN | £45.00 |
| SO | £45.00 |
| SP | £95.00 |
| SR | £145.00 |
| SS | £45.00 |
| ST | £45.00 |
| SW | £45.00 |
| SY12 - SY14 | £45.00 |
| SY1 - SY6 / SY10 - SY11 / SY21 - SY22 | £95.00 |
| SY7 - SY9 / SY15 - SY20 / SY23 - SY25 | £145.00 |
| TA | £195.00 |
| TD | POA |
| TF | £95.00 |
| TN1 - TN22 / TN27 / TN32 | £45.00 |
| TN23 - TN26 / TN28 - TN31 / TN33 - TN40 | £95.00 |
| TQ | POA |
| TR | POA |
| TS | £145.00 |
| TW | £45.00 |
| UB | £45.00 |
| W | £45.00 |
| WA | £45.00 |
| WC | £45.00 |
| WD | £45.00 |
| WF | £45.00 |
| WN | £45.00 |
| WR | £145.00 |
| WS | £95.00 |
| WV | £95.00 |
| YO7 / YO17 - YO18 / YO62 | £45.00 |
| YO1 / YO8 - YO10 / YO19 / YO23 - YO24 / YO26 - YO61 | £95.00 |
| YO11 - YO16 / YO21 - YO22 / YO25 | £145.00 |
* Typical lead time for our palletised delivery service is 5-7 working days although this is not guaranteed. Please allow up to 14 days for delivery especially during peak times (April - September).
² Excludes all factory coated options. Factory coated options are typically 14-21 days.
Other Delivery Questions
+ What time will it get here?
We appreciate that you may be taking time off work, so we suggest that you request a call either on the morning of the agreed delivery date or one hour before delivery - whatever suits. Just enter your request in the 'Special Instructions' box on the order page.
+ Restrictions
Please let us know in advance if there are any access restrictions; for example, narrow streets, parking restrictions, narrow farm tracks etc.
+ When your delivery arrives
To keep delivery charges to a minimum, goods are manually offloaded from the delivery vehicle. Someone must be on-site to sign for the delivery who is able to assist with the offload. If your order contains large lengths of timber, you may need additional people on hand to help. As with most companies delivering building materials, the delivery obligation ends at the kerbside.
+ Next Day Delivery
We do not guarantee a next working day delivery. Our courier delivery option typically arrives next day for most items but is not guaranteed.
+ How soon will I receive my order?
For smaller items such as screws, nails, wood care products and shingles that are in stock, we aim to have your order with you within a few working days.
Due to the nature of our larger items, such as deck boards, cladding, fencing and trellis, our picking and delivery times can vary. Once your order is placed a member of our sales team will contact you to arrange a suitable and prompt date of delivery.
+ What if I live outside the UK mainland?
We can arrange delivery for timber pretty much anywhere, but you will need to contact us first to obtain a quote. We have successfully delivered to the Orkney Islands, Isle of Man, Isle of Wight, Jersey, Guernsey, Northern Ireland, Republic of Ireland, France, Spain (mainland), Majorca, Malta, Italy, Portugal and Gibraltar. Please note we are unable to ship wood care products to addresses outside of the UK.
+ What if something goes wrong?
We have been shipping speciality timber products around the UK for over twelve years and we have got it down to a fine art.
Firstly, we source the very best products available - after all, we want you to be satisfied with your purchase, so you buy from us again and tell others about us. Secondly, we carefully check that everything that goes out is on-grade and free from damage. Thirdly, we make sure that everything that goes out is packed well - we want it to arrive in the same condition that it leaves. Lastly, we select our delivery partners carefully - we only work with companies that handle our products correctly and offer the same level of customer service as we do.
We are very proud of the fact that almost 100% of our deliveries arrive on time regardless of their destination and size.
However, if something does go wrong, you should call us immediately on receipt of goods, to report any concerns or issues with delivery or the quality of your order.