Safe and Secure Shopping

We are aware that concerns about security are a major concern for many of our customers when they buy goods over the internet. At Silva Timber Products Ltd we take these concerns very seriously, that’s why we’ve taken every precaution to ensure that your credit or debit card information is secure when you shop at our site.

When you enter the checkout environment we will take your details such as your address, your order and your delivery address. When you confirm that you are happy with the order and the details that you have provided your order details will be forwarded to the Secure Trading secure server where your credit or debit card details will be taken. At this point you will note that a padlock icon is displayed on your browser. Once the padlock is displayed all of your details are encrypted using the latest Secure Socket Layer (SSL) technology. All information that is encrypted cannot be read by a third party.

Your credit card details are not held on the Internet nor are they held by us. Once the payment has been validated and approved your details are deleted. This does mean that you will need to repeat your credit card details for every order - a minor inconvenience - but one that increases your security when you order online with Silva Timber Products Ltd.

Your Silva Timber account information and personal profile are protected by your username and password so that only you have access to them. You can update your personal profile by logging into the site and then selecting the 'My Account' button from the top right of the screen and then choosing 'Account Information' from the menu.

We strongly advise that you do not let other people become aware of your username and password, to ensure that unauthorised users cannot gain access to your personal profile and account information. We also recommend that you close your browser window when you have completed using the site.

Payment Gateway

This site uses securetrading, the UK's leading independent Payment Service Provider, to process credit and debit card payments. All sensitive payment card information is encrypted using the most sophisticated e-payment software available and is sent to the bank for instant authorisation via the securetrading network of payment gateways. Transactions normally take a few seconds to be processed and at no time are your payment card details at risk. For more information about securetrading please visit their website at; or call 0800 028 9151.