Silva Timber Products Limited (In Administration)

Silva Timber Products Limited (In Administration) (“the Company”)

On 31 October 2023, the Company entered Administration and Richard Goodall, Director, and Anthony Collier, Partner, of FRP Advisory Trading Limited (“FRP”), were appointed as Joint Administrators (“Joint Administrators”).

The Company has ceased to trade and the Joint Administrators, together with appointed agents, Hilco Global, will proceed to realise the Company’s assets. Please direct all asset queries to Hilco Global at hilco@hilcoglobal.eu.

Information for Customers

If you placed an order which has not yet arrived, the Company is not in a position to fulfil your order. The Company is unable to accept any returns or provide any refunds on any goods or orders, including where you are yet to receive your goods.

Any claim for a refund will rank as an unsecured claim against the Company. However, you may be able to obtain a refund from your card or finance provider. We have set out below some frequently asked questions in this regard.

If you paid with a credit card over £100

If your payment to the Company was made by credit card for the value of £100 or more, you may be able to make a claim under Section 75 of the Consumer Credit Act by contacting your card provider to determine if you are eligible to make this claim.

To submit a claim, it is likely your provider will ask for:

• A copy of your order confirmation.
• Confirmation that the Company was placed into Administration.

If you paid with a credit card (where the order value is under £100); or, if you paid for your order with a debit card

If your payment to the Company was made using a debit card or credit card under £100, you may be able to make a claim to your bank or card provider under the ‘chargeback’ scheme. Your bank or credit card provider will determine if you are eligible to make this claim. Some claims under the chargeback scheme have a time limit so you should speak to your card provider as soon as possible.

• A copy of your order confirmation.
• Confirmation that the Company was placed into Administration.

If your bank or credit card provider refuses to refund you, you might make a formal complaint to the Financial Ombudsman Service. For further details, please click here.

If you are unable to obtain a refund from any of the above means

In the event you are not able to obtain a refund using the above options, you can submit an unsecured claim in the Administration. Please note that you should only submit a claim in the Administration if you do not receive recourse from the finance provider.

Richard Goodall and Anthony Collier are licenced in the United Kingdom to act as insolvency practitioners by the Institute of Chartered Accountants in England and Wales.

The affairs, business and property of the Company are being managed by the Joint Administrators, Richard Goodall and Anthony Collier, who act as agents of the Company only and without personal liability. The Joint Administrators may act as data controllers of personal data as defined by the UK General Data Protection Regulation (as incorporated in the Data Protection Act 2018), depending upon the specific processing activities undertaken. FRP and/or the Company may act as a data processor on the instructions of the Joint Administrators. Personal data will be kept secure and processed only for matters relating to the Joint Administrator’s appointment.

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